smcli.py is a command-line interface
to HP ServiceManager software. It lets you run commands like the following:
smcli.py update incident --incident-id=IM10111 --journal-update="Works fine on Unix and Linux"
smcli.py search contact --email@example.com
smcli.py fetch interaction --call-id=SD10234
smcli.py close interaction --call-id=SD10234
smcli.py reopen incident --help
It's also a python library so that you can write your own programs, so
I've created email2ticket for
taking emails and turning them into service desk tickets,
sm2email.py which can be used instead of Connect-IT
or scauto for sending emails out for notifications. (To use this, you
will need to load eventoutwsdl.unl) If you happen to
be in Australia, then you can use valuesms.py
and sm2sms.py to send SMS notifications as well.