This simulation should take approximately 10 minutes.
In this scenario, you are logged into Service Manager as a Problem Manager. You will search for Problem Management (PM) Candidates, identify a likely candidate, (the Printer Incident from an earlier simulation) and create a new Problem ticket.
Create a Problem Ticket from
Click here to Exit.
You have now had the opportunity to practise the steps required to create a Problem Ticket from an Incident.
Related Simulations: This simulation is part of a larger scenario which should be followed in the same order as the list below, you are currently viewing the highlighted simulation.