Click here to continue.
Click here to Quit.
This simulation should take approximately 5 minutes.
You are logged in to Service Manager as a Problem Manager. In this scenario, you will return to a Problem, associate it to a business service and assign it to a Problem Coordinator.
Assign and Categorise a Problem
Click here to Exit.
You have now had the opportunity to practise the steps required to return to a Problem to assign and categorise.
Related Simulations: This simulation is part of a larger scenario which should be followed in the same order as the list below, you are currently viewing the highlighted simulation.
Create a Problem Ticket from an Incident
Update Problem and Assign Problem Tasks
Update a Problem Task
Monitor Problem tasks
Create a Known Error
Close a Problem
Click here to Go back.
Assign and Categorise a Problem Ticket