Click here to begin.
Click here to Quit.
This simulation should take approximately 4 minutes.
In this scenario you are logged in as a Problem Manager who has the authority to close Problem tickets.
This simulation is designed to give you the opportunity to practise the steps required to Close a Problem within Service Manager.
Close a Problem
Click here to Exit.
You have now had the opportunity to practise the steps required for Closing a Problem.
Related Simulations: This simulation is part of a larger scenario which should be followed in the same order as the list below, you are currently viewing the highlighted simulation.
Create a Problem Ticket from an Incident
Assign and Categorise a Problem
Update Problem and Assign Problem Tasks
Update a Problem Task
Monitor Problem Tasks
Create a Known Error
Click here to Go back.
Closing a Problem